I’ve sent out emails that I thought were confident and business-like, and others that I thought were funny. But sometimes I was wrong. The business-like emails came across sounding harsh, and the funny ones, well, weren’t so funny. Have you ever opened an email and thought the sender sounded angry, rude or condescending? You may have been right, or wrong, but you can’t be sure if it was intended to be an offensive email.
Don’s Blog
How to Identify a Great Writer: 6 Skills Every Wordsmith Must Have
You and your business need content. Not just words and explanations but clear, useful, compelling and persuasive content that powerfully separates you from the competition and the clutter. Now that we’re into the new year, how do you find a good writer who can consistently provide the goods?
Is Social Media Failing Marketers?
If you’ve got something important to communicate, find out, for yourself, the most effective way to spread the word to increase consumer interest.
Head, Heart and Hand*: A Simple Path to Effective Communicating
In addition to writing for a variety of clients, I spend time working with scientists, engineers and IT professionals on their presentations to non-experts. While it’s a bit of a cliche’ that “tech nerds” live in their own world, it’s often true that their focus on data can thwart effective communicating by strangling key messages they want to convey to their non-technical leaders or customers.
My issue with “issue”? No problem.
Problems. Difficulties. Complications. Obstacles. Disputes. Solid words but not used much anymore. Now everything is an “issue,” and I’m so grateful to Carina Chocano who wrote about this brilliantly in the New York Times Magazine (July 23, 2017).
“What’s in it for me?” The most important question.
The three questions a prospective client is thinking (if not asking) are: Who are you? What do you want? What’s in it for me? The last one’s the kicker.